Refund policy

At LUME GLASS, we value every customer and stand behind the quality of our products. Please note that all sales are final. We do not accept returns, exchanges, or offer refunds once an order has been placed and shipped.

Before completing your purchase, we encourage you to carefully review your order details. If you have any questions about a product prior to ordering, you can reach us at LumeGlassCo@gmail.com and our team will be happy to assist you.

Damages and Issues

In the unlikely event that your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately at LumeGlassCo@gmail.com with your order number and clear photos of the issue. We will review the case and make it right.